Privacy policy.
Introduction
Your privacy is our top priority. We believe that safeguarding your information fosters trust, goodwill, and stronger relationships with you, our valued customers. If you have any questions or concerns about our privacy practices, please don’t hesitate to reach out to us at care@workhorse.co
Workhorse™ is a social and job-opportunity network for creators and creatives enabling them to connect exclusively through our app. Workhorse is offered to you conditioned on your acceptance without modification of our Privacy Policy.
The Privacy Policy goes hand-in-hand with our Terms of Use, which govern all use of the Service and can be found at: Terms of Use. Please read them together.
THE SERVICE MAY COLLECT INFORMATION THAT PERSONALLY IDENTIFIES YOU ("PERSONALLY IDENTIFIABLE INFORMATION" AND/OR “PERSONAL INFORMATION”) AS DEFINED IN THE CODE OF FEDERAL REGULATIONS (2 CFR 200.79). "Personal Information" includes (but is not limited to) the following categories of information: (1) contact data (such as your e-mail address and phone number); (2) demographic data (such as your gender, your date of birth and your zip code); (3) insurance data (such as your insurance carrier, insurance plan, member ID, group ID and payer ID); (4) any health information you choose to share with us; and (5) other identifying information that you voluntarily choose to provide to us, including without limitation unique identifiers such as passwords, and Personal Information in emails or letters that you send to us. Note that it is not currently required that you provide any Personal Information when using the Service. The App will identify you by creating an anonymous identifier associated with your mobile device but you may not be able to access many features of the Service without providing Personal Information.
Workhorse is the responsible party or data controller regarding Personal Information collected through our Service. If you have any questions or concerns at any time about your data, privacy, or our terms of use, please email us at care@workhorse.co
Where This Privacy Policy Applies
Whether you’re searching for your dream job, posting a job opportunity, utilizing the app to network, joining us at one of our events, or using any of our services, this policy has got you covered. For simplicity, we will refer to all of the former services as our “service” in this Privacy Policy.
Privacy Statement
This Privacy Policy explains how we collect, use, maintain and disclose your Information. This includes information that could be used to identify a specific User (“Personal Information”), and other information that does not constitute Personal Information (“Non-Personal Information”) that is collected from you while using our Service. We take the privacy of your Personal Information seriously. All employees of Workhorse who have access to your Personal Information are required to follow this policy, as amended, effective October 25, 2024.
Consent
When you use our Service or allow someone to use our Service on your behalf, you consent to our collection, use, disclosure, transfer and storage/retention of any Personal and Non-Personal Information or other information received by us as a result of your use, all in accordance with this Privacy Policy.
Data We Collect
By nature of the app, it is going to be necessary for you to provide information about yourself and for us to collect information in order to better serve you. In the course of providing the Service, it may be necessary for us to collect Personal and Non-Personal Information. This information allows us to identify who an individual is for the purposes of our business, contact the individual in the ordinary course of business and transact with the individual. We require this information in order to verify the identity of our Users, to protect our customers, and to ensure the integrity of the Service.
We will collect Personal Information from you only if you voluntarily submit such information to us. You can refuse to supply Personal Information, except that it may prevent you from engaging in certain App related activities or accessing parts of the Service.
Without limitation, the types of information we may collect are:
Personal Information. We may collect personal details such as your name, date of birth, location, and other information defined as “Personal Information” that allows us to identify who you are. We may utilize this information in order to adapt our Service to Users’ needs or to develop new tools for the community;
Contact Information. We may collect basic information like your email address, telephone, and other information that allows us to contact you and is also considered Personal Information under Federal Law;
Aggregated Data. So that we can continually improve our Service, we often conduct research on user demographics, interests, and behavior. This is based on Personal and Non-Personal Information and other information that we have collected, and may be compiled and analyzed on an aggregate basis.
Communications and Workflow. We may collect information about a User’s work habits, activity and communications when the User uses the Service. This includes, without limitation, messages and communications within the platform between Users;
Content. When you use our service, you may post photos, videos, audio, text and other types of content, such as your chats with other members.
Financial Information. We may collect financial information related to an individual such as any bank or credit card details used to transact with us and receive payments, as well as other information that allows us to transact with Users and/or provide them with our Service; All financial transactions are processed through secure third-party payment providers, and we do not store any credit card information on our servers. You can see the Privacy Policy for these payment partners on Apple and Stripe.
Identity Verification. As a creator you will be required to verify your identity. We use Supabase and Resend to verify your identity. Yoti Identity Verification process includes:
Liveness detection to prove you are a real person;
Biometric face matching. A hybrid approach uses technology and expert super recognizer to match the scan of your face captured during the liveness test to your ID document photo.
Social Media Information. We may collect Instagram, Meta, X, Pinterest, Threads, or other social media Usernames if you connect to these social networks through the Service;
Statistical Information. We may collect information about an individual’s online and offline preferences, habits, movements, trends, decisions, associations, memberships, finances, purchases and other information for statistical purposes;
Other Information. We may collect other Personal Information about you, which we will maintain according to this Privacy Policy. We may also collect non-Personally Identifiable Information about you such as information about your network, device, or operating system. Finally, we may collect any personal correspondence that you send us, or that is sent to us by others about an individual’s activities.
How Data Is Collected
Most information is collected in association with your use of the Service. In particular, information is likely to be collected as follows:
Account. When you open an account (the “Account”) on the App and submit your personal details, or when you enter Personal Information details through another process in order to receive or access something.
Contact. When you contact us in any way.
Cookies & Similar Technologies. When you use the App, we may use cookies and similar technologies like pixels, web beacons, and local storage to collect information about how you use our Service, and to provide features to you. We use cookies to make your use of our App and Service as convenient as possible. Cookies are useful to estimate our number of visitors and to determine overall traffic patterns through our App. ****If you do not wish to receive any cookies you may set your Mobile browser to refuse cookies. This may mean you will not be able to take full advantage of the Service.
Events. When we host events, we may request information from you such as your name, email address, payment details, mobile phone number, QR code, demographic information, social media and other online accounts you maintain, details around the types of works you create, and survey or feedback responses.
Flash LSOs. When we post videos, third parties may use local shared objects, known as “Flash Cookies,” to store your preferences for volume control or to personalize certain video features. Flash Cookies are different from browser Cookies because of the amount and type of data and how the data is stored. Cookie management tools provided by your browser will not remove Flash Cookies.
Google Analytics. We may use Google Analytics to help analyze how Users use the Service. Google Analytics uses Cookies to collect information such as how often users visit the App, what pages they visit, and what other Apps or websites they used prior to coming to the App. We use the information we get from Google Analytics only to improve our Service. Google Analytics collects only the IP address assigned to you on the date you visit the App, rather than your name or other personally identifying information. We do not combine the information generated through the use of Google Analytics with your Personal Information. Although Google Analytics plants a persistent Cookie on your web browser to identify you as a unique user the next time you visit the App, the Cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to the App is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.
Log files. As is true of most Apps, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, administer the App, track users’ movements around the App, gather demographic information about our user base as a whole, and better tailor our Service to our users’ needs. For example, some of the information may be collected so that when you visit the App or the Service again, it will recognize you and the information could then be used to serve advertisements and other information appropriate to your interests. Except as noted in this Privacy Policy, we do not link this automatically-collected data to Personal Information.
Marketing and Web Surveys. From time to time, we may conduct online research surveys through email invitations, pop-up surveys and online focus groups. When participating in a survey, we may ask you to enter Personal Information. The Personal Information you submit in a survey may be used by us for research and measurement purposes, as described below, including to measure the effectiveness of content, advertising or programs. When our market research surveys collect Personal Information we will not knowingly accept participants who are under the age of 18.
Payment. When an individual submits their details to open a payment account or make a payment.
Public Forums. Workhorse may feature public forums where users with similar issues, interests, or conditions can share information and support one another or where users can post questions for experts to answer. Our forums are open to the public and should not be considered private. Any information (including Personal Information) you share in any online forum is by design open to the public and is not private. You should think carefully before posting any Personal Information in any public forum. What you post can be seen, disclosed to or collected by third parties and may be used by others in ways we cannot control or predict, including to contact you for unauthorized purposes. As with any public forum on any platform, the information you post may also show up in third-party search engines. If you mistakenly post Personal Information in our Public Forums and would like it removed, you can send us an email to request that we remove it by using the Contact Us link. In some cases, we may not be able to remove your Personal Information.
Phishing. It has become increasingly common for unauthorized individuals to send e-mail messages to consumers, purporting to represent a legitimate company such as a bank or on-line merchant, requesting that the consumer provide personal, often sensitive information. Sometimes, the domain name of the e-mail address from which the e-mail appears to have been sent, and the domain name of the website requesting such information, appears to be the domain name of a legitimate, trusted company. In reality, such sensitive information is received by an unauthorized individual to be used for purposes of identity theft. This illegal activity is known as “phishing”. If you receive an e-mail or other correspondence requesting that you provide any sensitive information (including your password or credit card information) via e-mail or to a website that does not seem to be affiliated with us, or that otherwise seems suspicious to you, please do not provide such information, and report such request to us at care@workhorse.co
Social Media Features. Our App may include social media features, such as the Instagram page display. These features may collect your IP address and which page you are visiting on our App, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our App. Your interactions with these features are governed by the privacy policy of the company providing them.
Surveys. On occasion, Workhorse may ask Users to participate in surveys. As part of the survey, we may request demographic information, including information related to a User’s gender, ethnicity, race, age, sexual orientation, earnings, and accessibility to better understand and our user base. To the extent that you participate, we will store your survey responses.
Third Party Links. Our Services may contain links to third party sites. The fact that we link to a third party is not an endorsement, authorization or representation of our affiliation with that third party. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personally identifiable information from you. If you submit personal information to any of those sites, your information is governed by their privacy policies. Other websites follow different rules regarding the use or disclosure of the personally identifiable information you submit to them. We encourage you to read the privacy policies or statements of the other App you visit. This Privacy Policy does not apply to information collected on external websites that may be linked to or through the Service.
Uploads. When you upload or generate user content, such as photos, videos, text, comments, using our Service.
We understand that there are many circumstances in which we may collect information, and we work hard to ensure that you are always aware when your Personal Information is being collected.
The Safety & Security Of Personal Information
Data Hosting. We are committed to protecting the security of your Personal Information. We use a variety of industry-standard security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure. We also require you to enter a password to access your Account information. Please do not disclose your Account password to unauthorized people. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we use reasonable efforts to protect your Personal Information, we cannot guarantee its absolute security.
Third Party Use. We are not responsible for the privacy or security practices of any third party; this includes third parties to whom we are permitted to disclose your Personal Information in accordance with this policy or any applicable laws. The collection and use of your information by these third parties may be subject to separate privacy and security policies. We cannot control and are not responsible for the privacy and security of your Personal Information once it is provided to a third party by you or in accordance with your requests or directions.
Unauthorized Access. If you suspect any misuse, loss of, or unauthorized access to your Personal Information, you should let us know immediately at care@workhorse.co
Authorized Use. We are not liable for any loss, damage, or claim arising out of another person’s use of the Personal Information where we were authorized to provide that person with the Personal Information.
Data Sent to Us. From time to time, you may send Personal Information to us electronically. The transmission of information via the Internet is not completely secure. Therefore, we cannot guarantee the security of the data sent to us electronically and transmission of the data is entirely at your own risk.
How We Disclose Information
Since our goal is to connect you with creators or creatives, some of your information is, by nature, going to be visible to other members on the service. Read on for more details.
Other Members. You share data with other members when you voluntarily disclose information on the service for others to see (e.g., your public profile). If a member submits a report regarding you—such as a claim of violating our Terms of Use—we may inform the reporter about any actions we took in response to their report. The same applies if you submit a report about another member.
Time Period. We may retain your Data as long as you continue to use our Service. You may close your Account by contacting us, but we may retain Personal or Non-Personal Information for an additional period as is permitted or required under applicable laws. Even after we delete your Personal Information, it may persist on backup or archival media for an additional period of time.
Agents, Consultants, and Trusted Third Parties. Like many businesses, we sometimes have companies perform certain business-related functions for us. These companies include our marketing agencies, database service providers, backup and disaster recovery service providers, email service providers, and others. When we engage another company, we may provide them with information including Personal Information, so they can perform their designated functions. They are not permitted to use your Personal Information for other purposes.
Business Operations. Your ****information is used to operate our business. These business operations may include:
The provision of the Service between you and Workhorse;
Verifying your identity;
Complying with State and Federal laws;
Communicating with you about:
Your relationship with us;
Our goods and services;
Our own marketing and promotions to users and prospects;
Competitions, surveys and questionnaires.
Corporate Restructuring. We may share some or all of your Personal Information in connection with or during negotiation of any merger, financing, acquisition or dissolution transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of an insolvency, bankruptcy, or receivership, Personal Information may also be transferred as a business asset. If another company acquires our company, business, or assets, that company will possess the Personal Information collected by us and will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy.
IP Address. We use your IP address to help diagnose problems with our server, and to administer our App. We do not link your IP address which accesses our App to any Personal Information. We use tracking information to determine which areas of our App users visit based on traffic to those areas.
Improve Customer Service. Information you provide helps us respond to your customer service requests and to support your needs more efficiently.
Information shared with Creators. When you become a member, you agree to share the following information with other members: (a) your name and email address, and other profile information you’ve provided; (b) any messages you send to members through the Service; (c) your physical address, city, state, and country; (d) all information about your subscription, including the amount and start date; and (e) certain aggregated and anonymized data about how you use Workhorse that cannot be linked back to you or to any individual user.
Payments. We may use the information Users provide about themselves when placing an order only to provide Service to that order. We do not share this information with outside parties except to the extent necessary to provide the Service.
Personalize Your Experience. We may use information in the aggregate to understand how our Users as a group use the Service.
Public Profile. Certain portions of the information you provide to us may also be displayed in your Profile. As an essential element of the Service, some of the Personal Information you explicitly provide to us when you register or update your Profile is displayed on your Profile. Once you have posted information publicly, while you will still be able to edit and delete it on the App, you will not be able to edit or delete such information cached, collected, and stored elsewhere by others (e.g., search engines).
Improvement of the Service. We may use feedback you provide to improve our products and Service.
Social Networking Sites (SNSs). Our Service may enable you to post content to SNSs. If you choose to do this, we will provide information to such SNSs in accordance with your elections. You acknowledge and agree that you are solely responsible for your use of those sites and that it is your responsibility to review the terms of use and privacy policy of the third-party provider of such SNSs. We will not be responsible or liable for: (i) the availability or accuracy of such SNSs; (ii) the content, products or services on or availability of such SNSs; or (iii) your use of any such SNSs.
User Testimonials and Feedback. We often receive testimonials and comments from users who have had positive experiences with our App. We occasionally publish such content. When we publish this content, we may identify our users by their first and last name and may also indicate their home city. We obtain the user’s consent prior to posting his or her name along with the testimonial. In addition, we may post user feedback on the App from time to time. We will share your feedback with your first name and last initial only. If we choose to post your first and last name along with your feedback, we will obtain your consent prior to posting your full name with your feedback. If you make any comments on a blog or forum associated with our Service, you should be aware that any Personal Information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the Personal Information you choose to submit in these blogs and forums.
Disclosure. There are a few circumstances where we must disclose an individual’s information:
Where we reasonably believe that an individual may be engaged in fraudulent, deceptive, or unlawful activity that a governmental authority should know about, or to enforce our Terms of Use and investigate potential violations of the Terms of Use;
In response to lawful requests by public authorities, including to meet national security or law enforcement requirements;
To protect our rights, property, or personal safety or those of another user or any member of the public;
As required by any law;
In the event we sell our business and may need to transfer Personal Information to a new owner; or
In special cases, such as in response to a physical threat to you or others.
Workhorse does not make your Personal Information available to third parties for their marketing purposes without your consent.
Non-Disclosure. Other than as described herein, we promise not to disclose or sell your Personal Information to unrelated third parties under any circumstances, ever. We do not sell, trade, or rent your Personal Information to others.
Children’s Privacy
Our service is exclusively available to individuals who are 18 years of age or older. We do not allow anyone under 18 to use our platform. If you believe a member may be underage, please utilize the reporting mechanism available within the service. Parents or legal guardians of children under age 18 cannot consent to these terms on their behalf. We do not knowingly collect Personal Information from children under the age of 18. If you have reason to believe that a child under the age of 18 has used our Service and provided Personal Information to us, please contact us, and we will work to delete that information from our databases. We are not liable for any damages that may result from a visitor’s misrepresentation of age.
California Privacy Rights
California Civil Code Section § 1798.83 permits users of our software and Service that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. We do not share any consumer personal information with third parties for marketing purposes without consent. California users who wish to request further information about our compliance with this law or have questions or concerns about our privacy practices may send an e-mail to care@workhorse.co
How To Update Information
Your information can be updated by you in the App. For any question on how to do it or if you have issues in doing so, please contact us at care@workhorse.co . It is your responsibility to provide us with accurate and truthful information. We cannot be liable for any information that is provided to us that is incorrect
Your Choices Regarding Information
Email Communications. We will periodically send you free newsletters and e-mails that directly promote the use of our App or Service. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly (please see contact information below). Despite your indicated e-mail preferences, we may send you Service-related communications, including notices of any updates to our Terms of Use or Privacy Policy.
Cookies. If you decide at any time that you no longer wish to accept Cookies from our Service for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting Cookies or to prompt you before accepting a Cookie from the App you visit. Consult your browser’s technical information. If you do not accept Cookies, however, you may not be able to use all portions of the Service or all functionality of the Service. If you have any questions about how to disable or modify Cookies, please let us know at the contact information provided below.
De-Linking SNS. If you decide at any time that you no longer wish to have your SNS account (e.g., Instagram) linked to your Account, then you may de-link the SNS account in the “preferences” section in your Account settings. Please refer to the privacy settings of the SNS to determine how you may adjust our permissions and manage the interactivity between the Service and your social media account or mobile device.
Changing or Deleting your Personal Information. You may change any of your Personal Information in your Account by editing your profile within your Account or by sending an e-mail to us at care@workhorse.co . You may request deletion of your Personal Information by us, and we will use commercially reasonable efforts to honor your request, but please note that we may be required to keep such information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We may also retain your information for fraud or similar purposes.
Marketing. You may opt out of marketing at any time in every marketing communication as applicable. You may also adjust your preferences in your settings. Opting out will stop marketing emails and SMS/MMS as applicable. Please allow up to 30 days for your opt-out request to be processed. If you have an account with Club, you will continue to receive service-related emails and texts if you have opted into receiving texts. You will also continue to receive service-related shipments of benefits to the designated delivery address.
Mobile Push Notification. If you download the Club iOS or Android app you may also receive notifications on your mobile device. These can be disabled in the App settings.
SMS. You can opt-out of SMS campaigns either by removing your phone number in the app or by sending "STOP" to any SMS you receive.
Complaints And Disputes
If you have a complaint about our handling of your Personal Information, address your complaint in writing to contact@club.fans.
If we have a dispute over handling of your Personal Information, we will first attempt to resolve the issue directly between us.
If we become aware of any unauthorized access to your Personal Information we will inform you at the earliest practical opportunity, once we have established what was accessed and how it was accessed.
International privacy laws
If you are visiting the Service from outside the United States, please be aware that you may be sending information (including Personal Information) to the United States, where some of our servers are located. That information may then be transferred within the United States or back out of the United States, depending on the type of information and how it is stored by us. We hold and process your Personal Information in accordance with privacy laws in the United States and this Privacy Policy. Please note that privacy laws in the United States may not be the same as, and in some cases may be less protective than, the privacy laws in your country, and while in the United States Personal Information may be subject to lawful access requests by government agencies.
Privacy Policy Changes
This policy may change over time, as we always strive to ensure that our data practices remain up-to-date. If we change this Privacy Policy, we will post updates on the Service or Application (the “Modifications”). Modifications are effective thirty (30) days following the "Updated” date, or the date communicated in any other notice to you. Please review this policy periodically for changes, and especially before you provide any Personal Information. By continuing to use our Service after the effective date of any Modifications to this Privacy Policy, you accept those Modifications. If any Modification to this Privacy Policy is not acceptable to you, you should cease accessing, browsing, and otherwise using the Service.
How To Contact Us
If you have any questions about this Privacy Policy or your dealings with the Service or the App, please contact us at: care@workhorse.co